FAQ
FAQ
Straight answers. No runaround.
ORDERS & SHIPPING
How long will my order take?
Everything is made to order, so it takes a little longer than a big-box store. Delivery options are shown at checkout. Full details are on the Shipping page.
Why does it take longer than a big-box store?
Because we don't mass-produce and dump stock. Your piece is made for you after you order. Less waste, no dead stock.
How much is shipping?
It's calculated at checkout from your cart and address, and you'll see the price before you pay.
Do you ship internationally?
Yes, to selected countries. If yours is available, it'll show at checkout.
My order came in two parcels. Is that right?
Yep. Different pieces are made by different production partners, so they can arrive separately. You'll get tracking for each.
Can I change or cancel my order?
Email brknest2025@outlook.com as soon as possible. Once it's in production we can't guarantee changes.
Where's my order?
Check the tracking link in your shipping email. Still stuck? Email brknest2025@outlook.com with your order number.
SIZING & FIT
How do BRKN pieces fit?
Mostly boxy and oversized. Take your usual size for the intended look, or size down one for a cleaner fit. Every chart is on the Size Guide. Items are made to order, so size exchanges aren't available. Check before you buy.
Are your sizes unisex?
Yes. All apparel is unisex.
Will it shrink?
Look after it and it'll look after you: wash cold, then hang dry or tumble low.
RETURNS
Can I return or exchange something if I change my mind?
No. Every piece is printed and made to order, so we don't accept returns or exchanges for change of mind, including ordering the wrong size. Check the Size Guide before you order.
What if my item is faulty, damaged or wrong?
We'll make it right. If it arrives faulty, damaged in transit, or it's the wrong item, size or colour, email brknest2025@outlook.com as soon as possible after delivery with your order number, the item, what's wrong and photos. We'll arrange a replacement or refund. See Returns & Exchanges.
What about my consumer rights?
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in our policy limits your rights under it.
PRODUCT
What does "snow-wash" mean?
A wash process that gives the cotton a faded, mottled, lived-in finish. Every piece comes out slightly different. That's the point.
Is the colour exactly like the photos?
Close, but washed garments vary a little piece to piece, and screens show colour differently.
How do I look after it?
Wash cold (30°C max) inside out on gentle. No bleach. Hang dry or tumble low. Don't iron over the print or embroidery. No dry cleaning. Care details are on each product page.
Where is BRKN from?
Adelaide, South Australia. EST25. Designed here, made to order by our production partners.
PAYMENTS
What payment methods do you take?
All available payment methods are shown at checkout.
Is checkout secure?
Yes. Checkout runs on Shopify's secure, encrypted platform. We never see or store your full card details.
Do you do discount codes?
Join the email list for early access to drops and news before anyone else.
STILL STUCK?
Email brknest2025@outlook.com.