Returns & Exchanges

RETURNS & EXCHANGES

Every BRKN piece is printed and made to order, just for you. So here's the deal, straight up.

NO CHANGE-OF-MIND RETURNS

We don't accept returns or exchanges for change of mind. That includes ordering the wrong size. Please check the Size Guide before you order. Not sure? Email brknest2025@outlook.com with your height and usual size before you buy and we'll point you the right way.

FAULTY, DAMAGED OR WRONG ITEM

We'll make it right if your order arrives:

• Faulty or defective
• Damaged in transit
• Incorrect: the wrong item, size or colour compared with what you ordered

Email brknest2025@outlook.com with:

1. Your order number
2. The item
3. What's wrong
4. Clear photos of the issue

Please contact us as soon as possible after delivery. We'll arrange a replacement or refund. If we need the item back, we'll cover reasonable return postage. Please don't post anything back without contacting us first.

REFUNDS

Approved refunds go back to your original payment method.

YOUR RIGHTS

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits your rights under it.