Shipping policy

MADE TO ORDER. WORTH THE WAIT.

Every BRKN piece is printed or embroidered after you order it. No mass runs, no dead stock. It takes a little longer than a big-box store, and we'd rather tell you straight than overpromise.

RATES AND DELIVERY OPTIONS

Shipping is calculated at checkout from what's in your cart and where it's going. You'll see every available option and its price before you pay. All prices are in Australian dollars (AUD).

WHERE WE SHIP

Australia-wide, plus selected international destinations. If your country is available, it'll show at checkout.

TRACKING

Once your order ships you'll get an email with a tracking link. Tracking can take a little while to show movement after dispatch.

ORDERS WITH MORE THAN ONE ITEM

Different pieces are made by different production partners, so a multi-item order may arrive in separate parcels on different days. You'll get tracking for each.

CHANGES AND CANCELLATIONS

Production starts fast. If you need to change a size, colour or address, or cancel, email brknest2025@outlook.com as soon as possible with your order number. Once your piece is in production we can't guarantee changes.

ADDRESSES

Double-check your address at checkout. We can't always redirect a parcel once it's shipped.

LOST OR DAMAGED IN TRANSIT

If your tracking stops moving or your parcel arrives damaged, email brknest2025@outlook.com with your order number (and photos if it's damaged). We'll chase the carrier and sort a replacement or refund. Items lost or damaged before they reach you are on us.

Questions? brknest2025@outlook.com